Enabling SMTP Auth for the Mailboxes E-automate and Related Programs Are Using to Send Email

The system displays the DG Server Email Settings window after you log in to e-admin. From e-admin, you can also access this window by going to File > Settings > DGServer Email Settings. The sender address is in the Sender address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Sender address field does not appear to be a valid email address, check the User name field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account.
Note: For more information on accessing and using this window, see the DGServer Email Settings topic.

From e-agent, go to Tools > Options > Email Settings tab. The sender address is in the Sender address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Sender address field does not appear to be a valid email address, check the User name field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account.
Note: For more information on accessing and using this window, see the Configuring E-agent (On Premise) topic.

From e-automate, go to Tools > Client Settings > Email settings. The sender address is in the Sender address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Sender address field does not appear to be a valid email address, check the User name field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account.
Note: For more information on accessing and using this window, see the Setting Personal Client Settings topic.

From the e-info web site, click the [Configure Gateway] button to access the Customer Gateway Configuration page. The sender address is listed in the Server SMTP authorized user field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the Server name field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: For more information on accessing and using this window, see the Configuring e-info End User Options topic.

From the folder where you installed Digital Analytics, open the da_DataProcessService.exe.config file. The sender address is the value on the line containing the EmailFrom key.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: For more information on accessing and using this window, see the Digital Analytics Installation and Configuration topic.
Note: As explained in the linked topic, if you add SMTP configuration values to the da_DataProcessService.exe.config file, the value you enter as the SMTP userName should typically match the value on the line containing the EmailFrom key.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the value in the on the host line of the mailSettings region includes a reference to Microsoft Office 365 (e.g., smtp.office365.com).

From Digital Taskforce Administrator, go to Software Setup > Email Accounts and double-click each defined email account (e.g., Ksync Alerts). The sender address is in the SMTP From Name (required for INTERNET) field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the Outgoing mail (SMTP) server name field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: For more information on accessing and using this window, see the Digital Taskforce Installation, Configuration, and User Guide topic.

From FMAudit, go to Admin tab > Server tab > Email Server tab. The sender address is listed in the Default Sender Address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP Server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Default Sender Address field does not appear to be a valid email address, check the SMTP Username field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account.

From the MobileTech Dispatch Portal, go to Settings and Help > Settings tab > Email Settings. The sender address is listed in the Sender Address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Sender address field does not appear to be a valid email address, check the User name field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account.
Note: For more information on accessing and using this page, see the Settings and Help topic in the MobileTech Dispatch Portal online help.

From Printanista, go to Administartion > Server > Server Configuration > Email Server tab. The sender address is listed in the Default Sender Address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP Server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: If the value in the Default Sender Address field does not appear to be a valid email address, check the SMTP Username field to see if it contains an email address. The mailbox you need to update using the Microsoft 365 Admin Center is the mailbox associated with this account

Using IIS, navigate to the RSM web site. On the /RSM Home screen, verify the [Features View] button is selected. Click the SMTP E-mail icon to open the SMTP E-mail page. The sender address is in the E-mail address field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP Server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: For more information on accessing and using this page, see the applicable "RSM Installation and Configuration Guide" topic in the Remote Service Manager online help.

From the RemoteTech Admin page, click Features. Under Administration, click the Email Settings link. The sender address is in the Send email from field.

If the email address in this field is powered by MS Office 365, add it to your list of mailboxes to update using the Microsoft 365 Admin Center.
Note: If you are uncertain if this email address is powered by MS Office 365, check to see if the SMTP server field includes a reference to Microsoft Office 365 (e.g., smtp.office365.com) or verify this information with your IT person.
Note: For more information on accessing and using this page, see the "Administration Section" topic in the RemoteTech online help.