Non-supported ReleaseNon-supported Release
ECI no longer supports this version of e-automate, and this version of the online help is no longer being updated. ECI recommends upgrading to the current release. Contact your account manager for more information.

E-agent Access (On Premise)

E-agent is installed with e-admin and is accessed from the Tools menu within e-automate. When you launch e-agent, it opens in your default internet browser. The e-automate credentials entered when you login to e-agent are used to launch e-agent. You setup up permissions to e-agent in e-admin prior to launching the e-agent.

E-agent PermissionsE-agent Permissions

In order to access e-agent and create and/or manipulate tasks you are required to have a specific e-agent permission called, e-agent Tasks. If a user does not have e-agent permissions and they attempt to access e-agent, they are denied access. Contact your system administrator to gain permission.

Caution: Once permissions has been granted to e-agent Tasks, DGServer must be restarted in order for those permissions to be valid.

Restarting DGServerRestarting DGServer

Restarting DGServer should only be done when users are not in e-automate, during non-operational time.

On your database server or where e-admin is installed, open the Control Panel and access Administrative Tools.

Locate and double-click on Services.

In the list of services, locate and select, DGServer.

Click Restart to restart DGServer.

E-agent LicensingE-agent Licensing

E-agent is a powerful tool you can use to automate many of your company key operations. E-agent is included in your e-automate package purchase and does not use a user license. You can create and schedule as many e-agent tasks as you choose.