Non-supported ReleaseNon-supported Release
ECI no longer supports this version of e-automate, and this version of the online help is no longer being updated. ECI recommends upgrading to the current release. Contact your account manager for more information.

E-info™ Overview

ECI™ e-info™ is a web portal through which you can provide exceptional service to your customers by giving them the ability to manage their equipment online. With the e-info™ web portal, your customers can:

Obtain pertinent account information

View service information

View equipment/item information

Place service calls online

View meter information

Input meter readings

Place orders online

View order information

Manage user accounts online

Pay invoices online using a credit card or ACH account

Communicate with Technicians currently assigned to service calls

Each area of e-automate has its own tile on the e-info home page. Your customers can access all tasks from the area’s tile. If you do not give your customers access to certain areas of e-info, that applicable tiles will be blank. To access the e-info web site online help, click here.

See the System Requirements topic for browser requirements and recommendations for using e-info.

For information on installing e-info, configuring e-info via e-automate, setting end-user options, and customizing the e-info web site, see the additional topics in the E-info Web Site Configuration book of the online help.